Personal information consent — TONE's Clinic Gangnam

Consent to the collection and use of personal information

We collect and use your personal information as set out below, in order to provide consultation and appointment services.

01Information we collect

TypeItem
RequiredName, email address, country of residence, messaging handle (KakaoTalk, WhatsApp, LINE and similar)
OptionalPlanned visit dates (arrival and departure) and any scheduling requests
Separate consentHealth-related information contained in your enquiry (areas of concern, previous treatments) — sensitive data under Article 23 of the Personal Information Protection Act

Collected through: the website consultation form, telephone and messaging channels

02Why we collect it

InformationPurpose
Name, messaging handleIdentifying you, replying to your enquiry and confirming appointments
EmailSending notices and updates, and maintaining a reliable channel for handling complaints
Country of residence, planned visit datesAdvising on available dates and coordinating your appointment
Enquiry contentReplying to your consultation and preparing a treatment plan

03How long we keep it

Once the purpose of collection and use has been fulfilled, the information is destroyed without delay and without exception. Where a statute requires retention for a set period, it is kept for that period only.

Records retainedRetention period
Records of consumer complaints or dispute resolution3 years
Records of identity verification6 months

Medical records created and held for clinical purposes are retained for the separate periods set by Article 22 of the Medical Service Act and Article 15 of its Enforcement Rule.

04Your right to refuse

You have the right to refuse consent, and refusing carries no penalty. If you do not consent to the collection and use of your personal information, however, we may be unable to provide consultation and appointment services.

You may decline consent for health-related (sensitive) data and still receive a general reply; in that case a specific treatment plan is discussed at the clinic rather than in advance.

05Users under 14

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Consent from a legal guardian is required for users under the age of 14. Where personal information of a child under 14 is collected, we verify that guardian consent has been given.

06Governing law and contact

TONE's Clinic (the "Clinic") treats your personal information as important and complies with the Act on Promotion of Information and Communications Network Utilisation and Information Protection. Through its privacy policy the Clinic sets out how the information you provide is used and what measures are taken to protect it. Any revision to the policy is announced through a website notice or by individual notification.

Policy effective date30 August 2024
Data protection officerDr. Yang Jae-young, head doctor, TONE's Clinic Gangnam
Address9F, 403 Gangnam-daero, Seocho-gu, Seoul
Contact02-6953-2667

The full text is available in the privacy policy.